Remember - when someone can't print because the printer is not mapped (and you can't map it by following these directions) - restart the computer. More specifically: hold down the green button that turns the computer off until the computer completely shuts down. Wait 5-10 seconds to turn the computer back on.
This should restart the computer with all the proper printers mapped to that computer.
If you are working with a patron on this, please be sure to have them save their work to their mapped drive before shutting the computer down and starting it back up.
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